Frequently Asked Questions

How do you know when it's time to replace windows?

7 Signs Your Windows Need Replaced Difficult to operate. A window that doesn't operate as intended is frustrating. Uncomfortable drafts or poor energy efficiency. Improving energy efficiency is a common reason that homeowners choose to buy new windows.

  • Outdoor Noise.
  • Poor curb Appeal or outdated Style.
  • Damaged Windows.
  • Your electric bills are higher with no other explanation.
  • Condensation Forms On The Inside of Your Windows.
What are the different types of windows?

Casement windows offer excellent ventilation, energy efficiency, and unobstructed views, making them a great choice for many homes. They are easy to operate with a crank mechanism and provide a tight seal for better insulation and weather resistance.

What is the difference between single-hung and double-hung windows?

The difference between single-hung and double-hung windows is the number moving sashes. A single-hung window has one fixed, or non-operable, sash and one operable, or moveable, sash. A double-hung window has two operable, or moveable, sashes.

Are triple-pane windows better than double-pane?

Yes, triple-pane windows provide better overall performance with an additional pane of glass that improves efficiency and reduces noise.

Should I replace my windows all at once?

Replacing all your windows simultaneously allows you to take full advantage of the latest energy-saving technologies and materials. New windows are designed to be highly energy-efficient, with improved insulation and advanced glazing options that reduce heat transfer and drafts.

Why is condensation forming on my windows?

Condensation occurs when warm, moist air comes into contact with a cooler surface, such as your window glass. To reduce condensation, improve ventilation, use a dehumidifier, and maintain consistent indoor temperatures.

What is the best way to clean my windows?

Use a soft cloth or sponge with a mild, non-abrasive cleaner. Avoid using harsh chemicals or abrasive materials, as they can damage the glass and frames. For stubborn dirt, a mixture of water and vinegar works well.

How often should I clean my windows?

For optimal performance, clean your windows at least twice a year, or more frequently in areas with high dust, pollen, or pollution levels.

Why are my windows difficult to open or close?

This could be due to dirt buildup in the tracks or hardware issues. Clean the tracks thoroughly and lubricate the moving parts with a silicone-based lubricant. If the problem persists, contact your dealer company for assistance. If the issue falls under product warranty they will submit the service request on your behalf.

How do I maintain the seals on my windows?

Inspect the seals annually. Clean them regularly with a soft cloth and mild soap.

What should I do if my window glass is cracked or broken?

For safety, avoid touching the damaged glass and contact you dealer company immediately. Temporary measures, such as sealing the crack with clear tape, can prevent further damage.

What is the lifespan of your windows?

Our high-quality windows are designed to last 30+ years with proper care and maintenance. Regular inspections and cleaning will help extend their lifespan.

Are your windows resistant to UV damage?

Yes, our windows feature UV-protective coatings that help reduce fading of interior furnishings and improve energy efficiency. However, additional window coverings can provide extra protection if needed.

How does warranty service work?

Our service is provided under the terms of the factory warranty for our products. If a defect is detected, the following steps should be taken:

  • It is recommended that the client have take photo/video evidence of the issue and provide it, along with detailed comments, to the dealer company that performed the installation.
  • The dealer will submit the materials to our service department and create a service request.
  • A representative of our factory's service department will contact the client as soon as possible to determine the next steps for the service process.